We take security seriously. We’re continually striving to make our service and touch points safer. Our security guide gives you information and advice on staying secure, as well as details on how to contact us if you suspect any foul play.
Help and support
Contact us if you need any help or support in relation to your account with us.
All of the external sites you can reach through the Christoph Feymann Corporate website are here to help you. However, we must tell you that we accept no responsibility or liability for the content, accuracy or availability of any external site you may encounter.
Security of your credentials (Protect Yourself)
If you use our online facilities we will set up security credentials for you. Your credentials give you access to Christoph Feymann Corporate login area, and you should take adequate steps to make sure that this online information remains secret. To safeguard these details you should:
- Memorise your username and password
- Ensure that you do not tell anyone your username and password, and ensure that they are kept secret by taking appropriate steps to prevent disclosure to a third party
- Never keep details of your username and password in the same place
- Avoid using the same username and password on other websites
Please contact us immediately if your credentials have been lost or stolen.
If you have logged in to the secure area of the site and then choose to finish your session, you should always log out to prevent unauthorised access to your account.
Be extra vigilant if using public computers, including internet cafés, or wireless hotspots, where there is an increased risk of your online details being compromised. It is recommended that you use computers which you directly control, or at least consider to be secure.
Do not select options to remember your details on a computer other people may use.
Completely close the browser, clearing private data, when you’ve used a computer that other people may use.
Protect your computer
Anti-virus software is used to prevent, detect and remove known viruses.
When you use anti-virus software, ensure that you carry out regular software updates to keep it as up to date as possible. If your anti-virus software has a virus scanner option, it is recommended that you schedule regular scans of your computer. If a virus is ever found, it is recommended that you follow the instructions provided by your anti-virus software.
Updates and patches
Software patches work to close a hole or weakness in your computer’s software. Keep your operating system (e.g. Windows 7 or Apple OSX) and your web browser (e.g. Internet Explorer or Firefox) up to date by regularly checking the manufacturers’ websites.
- For Windows and Internet Explorer updates go to: windowsupdate.microsoft.com
- For Mac updates go to: www.apple.com/uk/support
- For Chrome updates go to: www.google.com/chrome
- For Opera updates go to: www.opera.com
Personal firewall software works in the background to manage traffic to and from your computer according to its security policy.
It is recommended that in addition to using anti-virus software, you use a personal firewall. This will help to protect you from online threats by acting as a barrier between the public internet and your personal computer, provided that you carry out regular updates.
There are many internet frauds that rely on people downloading software to their computer often without their knowledge or consent. Do not download any software onto your computer unless it is from a trusted source or site.
Be vigilant when downloading other software off the internet such as MP3s as malicious software is often ‘hidden’ amongst legitimate software.
Be vigilant when receiving attachments by email, even if they appear to be sent from your bank.
Emails are a common way to spread viruses. If you are at all suspicious, do not open the email and delete it immediately.
To help protect your personal email accounts, try to use a strong password that contains at least eight characters with a combination of upper and lower case letters, numbers and keyboard symbols (for example $ecure*&Pa55word1).
If you believe an account has been compromised, sign in and change your password immediately. If you cannot access your account because a password has been changed, contact your email service provider immediately.
Spyware is a program that can secretly gather information about you as you use your computer. It is commonly downloaded without the knowledge or consent of the user. It can slow down your computer, alter your homepage, produce lots of adverts or links to websites and even include keystroke loggers to record details such as passwords and user names. If your security software detects a threat on your computer, it is recommended that you follow the instructions provided by your software.
Trojan programs are hidden programs, again commonly downloaded without the knowledge or consent of the user, that can give control of your computer to a hacker or gather information about you as you use your computer. A trojan is a type of computer worm or virus that is installed on your computer without your knowledge or consent.
Typically, the fraudster will send you an email that tries to trick you into following a website link and downloading a piece of software or opening an attachment. If you take this action, the trojan can be installed.
Trojans can be capable of recording passwords and other personal details by capturing keystrokes or taking screen shots of sites you visit. These details can then be sent to the fraudster.
Our website security
The security of your financial and personal information is very important to us and we take appropriate steps to protect you online. We use proven technology to ensure that our online services are provided in a safe and secure environment. This includes:
Secure Socket Layer
Our web based services use a technology known as Secure Socket Layer (SSL) which means that the information sent across the network is scrambled. To support this technology, you need an SSL-capable browser. A symbol on your browser, usually a lock or key, tells you if you are on a secure site.
If the symbol is unbroken or in the locked position then you are using a secure connection to the server.
Following a period of inactivity we apply a time-out to your session in case you forget to log out.
Protect yourself from fraud
Fraud crime is growing and everybody needs to be aware of it. We hope you find the following tips useful and informative.
Don’t just take our word for it though, the Links below and resources give you access to information provided by external organisations.
Keep your details safe. Keep your cards, passwords, PINs, documents and personal information secure.
This will protect you from identity theft, online fraud, card fraud and more. To learn more about how you can keep these details safe, see our guide to identity fraud.
Be suspicious of any unsolicited communications that ask for your personal details.
Although unsolicited phone calls, letters, emails or texts can look or sound legitimate, chances are they’re fraudulent. Don’t respond to these kinds of communications until you’ve contacted the company concerned to check that they’re genuine.
Never download software, open attachments or follow links that you’ve been sent by email unless you’re sure they’re safe.
If in doubt, delete the email immediately. These tricks are commonly used by fraudsters to install trojans or spyware.
Check your bank and credit card statements carefully
Contact us straight away if think anyone has tampered with your Christoph Feymann Corporate online account.
Private Client Office
Private Client Telephone
+44 203 966 4788
Christoph Feymann Capital is licenced to carry out financial business in the UK and regulated by the Financial Conduct Authority and EEA regulations under registration number 541017